Shipping policy
WHERE WE DELIVER
Perrock delivers to locations within the United Kingdom only. At present, we do not offer any international delivery services.
DELIVERY TIMES AND PROCESSING
Your overall delivery window is worked out as: Order Processing + Shipping Transit
We partner with dependable UK courier services to make sure your order reaches you safely and on time.
| Stage | Duration |
|---|---|
| Order Processing | 1–2 business days (Mon–Fri) |
| Courier Transit | 3–5 business days (Mon–Fri) |
| Total Estimated Delivery | 4–7 business days |
Daily Cut-Off Time: Orders placed before 2:00 p.m. GMT are handled the same day. Any order received after this cut-off, or over the weekend, will begin processing on the next business day.
Before dispatch, every order undergoes a quality check and packaging process, which is accounted for within the stated processing timeframe.
SHIPPING COSTS
| Destination | Shipping Method | Estimated Arrival | Price |
|---|---|---|---|
| United Kingdom | Standard Delivery | 4–7 business days | FREE |
PACKAGE PROTECTION
Every shipment comes with free parcel insurance included at no additional cost. If your tracking details show no movement for 5–6 days after dispatch, please reach out to us at support@perrock.com. Our team will help you open a lost-package investigation with our courier.
TRACKING YOUR ORDER
Once your order has left our warehouse, you'll get a confirmation email containing your unique tracking number and a link for keeping an eye on your shipment. Use this information to follow your parcel all the way from dispatch to delivery.
PROBLEMS WITH YOUR DELIVERY?
If anything goes wrong — a delay, damaged packaging, or a failed delivery attempt — get in touch with our customer support team straight away. We're dedicated to sorting out any shipping concerns as fast as we possibly can.
CONTACT INFORMATION
For shipping inquiries or assistance:
PERROCK
Address: 1 Regent Terrace, Gateshead NE8 1HA, United Kingdom
Phone: +44 7520689743
Email: support@perrock.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.