FAQs

DELIVERY

When will my order arrive?
Every order is prepared for dispatch within 1–2 business days, and courier delivery then takes a further 3–5 business days. Altogether, you can expect your parcel within 4–7 business days. Full information is available on our Shipping Policy page.

Do I have to pay for delivery?
Not at all. Standard shipping is completely free on every order placed within the United Kingdom, with no hidden charges. See our Shipping Policy page to learn more.

Do you ship abroad?
For now, Perrock ships exclusively to addresses within the UK. We are unable to offer international delivery at the moment.

Can I follow my order?
Yes. As soon as your parcel leaves us, you'll receive an email containing your tracking number. Simply enter it on our tracking page to keep an eye on your delivery.

RETURNS & REFUNDS

What are the terms for returns?
Items can be sent back to us up to 30 days after they arrive. To qualify, products must be unworn and unused, kept in their original packaging, and in exactly the condition in which you received them.

My item arrived damaged or faulty — what now?
Should your product turn up defective or damaged, drop us a line at support@perrock.com and include photos of both the item and its packaging. We'll organise a free replacement and take care of every return shipping cost.

When can I expect my refund?
After your return reaches us and passes approval, we'll issue the refund within 7 business days, sending it back to the payment method you originally used. Bear in mind your bank may take a little longer to show the money in your account.

Are there any restocking charges?
No. Perrock never applies restocking fees to returned goods.

EXCHANGES & ORDER MODIFICATIONS

Is it possible to exchange something?
Absolutely — we're glad to arrange exchanges. Just reach out to our customer service team. The original item needs to come back to us first, and once it arrives we'll send out the replacement.

Can I cancel an order?
Cancellations are possible right up until your order ships. After dispatch, we can no longer cancel it, so you'd need to go through our usual returns process.

Can I edit my order after checkout?
Any changes have to be made before your order is dispatched. If something needs adjusting, get in touch straight away at support@perrock.com. Once the parcel has left our warehouse, we're unfortunately no longer able to alter it.

PAYMENTS & SECURITY

Which payment methods can I use?
We support a range of secure options, from the main credit and debit cards to digital wallets like PayPal, Apple Pay, and Shop Pay. You'll spot the payment icons at the foot of our website, and there's full detail in our Billing Terms & Conditions.

Are my payment details safe?
Completely. Every transaction is protected with SSL encryption, and we're fully compliant with PCI DSS security standards. Your full card information is never held on our servers.

PRODUCTS & SIZING

How can I work out my size?
You'll find a thorough sizing guide on each product page to point you to the right fit. Still not certain? Our customer service team is glad to give you tailored advice.

What if something is sold out?
Any product that's currently unavailable is clearly flagged on the site. Just sign up for restock alerts on that product's page and we'll let you know the moment it's back.