Refund policy

Returns & Refunds

Here at Perrock, we take pride in the quality of what we sell, and your satisfaction genuinely matters to us. If anything about your order isn't right, we've kept our returns and refunds process as straightforward as we can.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

Did your order turn up faulty, arrive damaged, or simply isn't what you ordered? Get in touch within 30 days of delivery by emailing support@perrock.com. Be sure to include your order number along with clear photos that show the issue.

Where items have been damaged in transit or dispatched by mistake, we'll provide a replacement, store credit, or a full refund — the choice being at our discretion. We never charge restocking fees on any return. Arranging and covering the cost of the return label is the customer's responsibility.

EXCHANGES

Fancy a different size, colour, or product altogether? We're glad to set up an exchange. Just contact our customer service team and we'll walk you through each step.

STANDARD RETURNS – 30 DAY POLICY

Had a change of heart? Eligible items can be returned within 30 days of the date your order arrives, as long as they are:

Unworn and unused
In their original condition
Sent back in the original packaging

You're able to cancel your order during the first 48 hours after placing it (provided the parcel hasn't already gone into transit). Where a customer starts the cancellation before the item ships and within the cancellation window set out on the website, the order can be cancelled.

Please make sure your order number is written clearly on the outside of the return package. Return postage is paid by you, and the original delivery charges cannot be refunded on standard returns. After your item reaches us, refunds are usually handled within 7 days — although your bank or card provider may need a little more time to credit your account.

ITEMS WE CANNOT ACCEPT

We're unable to process returns for:

Items sent back without a valid order reference number

INITIATING A RETURN

To get a return started, please email us at support@perrock.com before you send anything back. Doing so lets us arrange return authorisation, give you the return address, keep track of your package, and get your refund to you faster.

HOW REFUNDS WORK

Once your return has arrived, we'll examine the item and let you know whether the refund has been approved. After approval, we'll credit your original payment method within 7 days. Depending on your bank or payment provider, it may take a few additional days before the money shows up in your account.