Billing Terms & Conditions

PAYMENT METHODS AND TRANSACTION INFORMATION

AVAILABLE PAYMENT OPTIONS

To make shopping as convenient as possible, Perrock supports a broad selection of secure payment methods. You're welcome to pay with American Express, Apple Pay, Mastercard (Maestro included), PayPal, Shop Pay, Union Pay, and Visa (covering both credit and debit cards).

HOW CHECKOUT WORKS

Every transaction is handled in real time via secure, encrypted payment gateways. Checkout starts once you've added your chosen items to the basket and looked over your selections. From there, you'll provide your delivery address, pick your preferred payment method, and confirm the transaction. As soon as payment goes through, an order confirmation appears on screen and is also sent to your email.

PAYMENT SECURITY

We protect your financial details with some of the strongest security measures in the industry. Our site relies on SSL encryption to keep every data transfer safe, and we remain fully compliant with the PCI DSS (Payment Card Industry Data Security Standards). During processing, your card information is tokenised and is never kept on our servers. On top of this, we apply 3D Secure authentication for an added layer of verification and run automated fraud-detection systems that watch for any unusual activity.

CURRENCY

Prices across our website are shown in British Pounds Sterling (£). If your card was issued outside the United Kingdom, your payment provider will convert the amount automatically, using the exchange rate in effect at the moment of purchase.

ORDER CONFIRMATION

Once your payment has gone through successfully, you'll see a confirmation on your screen right away. You'll also get an email setting out your full order details together with a unique reference number you can use for tracking.

PAYMENT PROBLEMS

A declined payment can happen for several reasons — not enough funds in the account, a card that's expired or blocked, limits placed by your card issuer, or a temporary technical glitch. It's worth checking first that all your payment details have been entered correctly. If the issue continues, get in touch with your bank or card provider to sort out any authorisation problems, or simply try another payment method. Our customer service team is on hand to help as well.

FEES AND CHARGES

Perrock doesn't add any surcharges for handling payments. Do keep in mind, though, that your bank might charge fees on international or foreign-currency transactions. Your card issuer may also apply currency conversion charges, and third-party platforms such as PayPal can have fee policies of their own.